The Watermark at San Jose
Assisted Living1017 S Bascom Ave, San Jose
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The Watermark at San Jose is a Residential Care Facility for the Elderly (RCFE) licensed by the California Department of Social Services, located at 1017 S Bascom Ave in San Jose, Santa Clara County. The facility holds state license number 435202937, first issued on November 14, 2024, and has been licensed for approximately two years. It has a licensed capacity of 205 beds, with Jolie Higgins listed as the facility administrator.
Common questions
We have not called this facility yet, so none of these is answered here. They are the questions worth asking anyway — each one routinely decides a placement, and none is in any public record.
Is there a secured unit for someone who wanders?
We have not confirmed this with them yet. A memory care label on its own does not tell you whether the unit is secured, and it is the difference between safe and not for someone who exit-seeks. Ask them directly, and ask what happens at night.
Is the monthly rate the whole bill, or a starting point?
We have not confirmed how they charge. Some homes quote one all-inclusive rate; others quote a base and add care levels or points on top, which is where families are most often surprised. Ask which it is before you compare their number to anyone else’s.
How long do the care staff stay?
We have not asked them. No public record holds it, and it is the closest thing to a single predictor of care quality. Ask how long the direct-care staff have been there, and watch whether the answer is specific.
Can a couple stay together if they need different levels of care?
We have not confirmed this. Many homes take couples; far fewer can keep a couple together when one needs memory care and the other does not. Worth asking early if it applies to you.
What happens if her savings run out?
We have not asked them. This is the question families most often discover too late, and "do you take Medi-Cal" does not answer it — the common reply is yes, but only after two or three years of paying privately. Ask what happens on the day the money runs out, and whether she would have to move.
Can a pet come along?
We have not asked. This is a common reason a move falls through late, and it is almost never published. Worth asking before you tour.
What languages do staff speak?
We have not asked them. If the person moving in is more comfortable in a language other than English, ask which staff speak it and on which shifts — the answer often differs overnight.
What type of facility is The Watermark at San Jose?
It is a Residential Care Facility for the Elderly (RCFE), a category licensed by the California Department of Social Services. An RCFE provides non-medical residential care for adults, typically age 60 and older. Its licensed capacity of 205 beds places it among the larger RCFE communities rather than a small board-and-care home.
How can I check the inspection and license history for this facility?
California keeps RCFE license and inspection records available to the public. The state's records show a total of 17 visits on file, including 1 routine inspection visit and 8 complaint visits, with the most recent state visit recorded on May 5, 2026. A complaint visit indicates the state visited in response to a complaint but does not by itself mean a violation was found; the specific findings can be reviewed at the public license record at https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/435202937.
What does the licensed capacity of 205 beds mean, and is space available?
The licensed capacity is the maximum number of residents the facility is authorized by the state to serve at one time, in this case 205. It reflects the size of the license rather than current openings. Availability is not published here and should be confirmed directly with the facility. ---
The state record
- License number
- 435202937↗
- Status
- Licensed
- Licensed since
- November 14, 2024
- Licensed capacity
- 205 residents
- Licensee
- US ALLIANCE HOLDEN OF SAN JOSE II TENANT;WATERMARK
- Administrator
- Higgins, Jolie
- Last state visit
- May 5, 2026
- Complaint visits
- 8
Monthly cost
- Monthly range
- Rates not published
- How it was given
- This facility does not publish its rates, and we do not estimate them. Ask them directly — most will quote on the phone — or see the cost guide for what similar care costs locally.
- Availability
- Availability not confirmed
- Told to us
- never
- Verified by us
- no — operator-supplied
Nearby, similar
- Novelle Senior LivingSan Jose · 250 beds—
- The Watermark at AlmadenSan Jose · 240 beds—
- Carlton Plaza of San JoseSan Jose · 183 beds—
- Belmont Village Los GatosSan Jose · 175 beds—
In this category
Reviews
Not yet ratedWe haven’t opened reviews on this site yet. The moderation queue exists; the form to submit one does not, and we would rather say that than collect reviews we cannot moderate properly.
Questions
Public questions and answers from the operator are planned and not built. For now the phone number at the top of this page reaches them directly.
How this page was made
Built from the public license record before anyone contacted The Watermark at San Jose. Nobody from the business has claimed it yet, so everything here is the state record plus our own reading of it.
