Carlton Plaza of San Jose

We have not confirmed this with them yet. A memory care label on its own does not tell you whether the unit is secured, and it is the difference between safe and not for someone who exit-seeks. Ask them directly, and ask what happens at night.

We have not confirmed how they charge. Some homes quote one all-inclusive rate; others quote a base and add care levels or points on top, which is where families are most often surprised. Ask which it is before you compare their number to anyone else’s.

We have not asked them. No public record holds it, and it is the closest thing to a single predictor of care quality. Ask how long the direct-care staff have been there, and watch whether the answer is specific.

We have not confirmed this. Many homes take couples; far fewer can keep a couple together when one needs memory care and the other does not. Worth asking early if it applies to you.

We have not asked them. This is the question families most often discover too late, and "do you take Medi-Cal" does not answer it — the common reply is yes, but only after two or three years of paying privately. Ask what happens on the day the money runs out, and whether she would have to move.

We have not asked. This is a common reason a move falls through late, and it is almost never published. Worth asking before you tour.

We have not asked them. If the person moving in is more comfortable in a language other than English, ask which staff speak it and on which shifts — the answer often differs overnight.

It is a Residential Care Facility for the Elderly (RCFE), a category licensed by the California Department of Social Services. An RCFE provides non-medical residential care for older adults. Its license number is 435200727, and the current license status is listed as licensed.

The facility has a licensed capacity of 183 beds. In California, the licensed capacity is the maximum number of residents the facility is authorized to serve at one time; it does not indicate current availability. For current openings, contact the facility directly.

California RCFE inspection and visit records are public and are maintained by the Department of Social Services. This facility's record lists 24 total state visits, including 4 routine inspection visits and 12 complaint visits; a complaint visit records that the state visited in response to a complaint and does not itself indicate a violation was found. The full record, including findings, is available at https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/435200727. ---