South Bay Senior Guide

Novelle Senior Living

Assisted Living · Memory Care3355 Almaden Expressway, San Jose

Not yet scored

How scoring will work
Call (408) 869-5403Visit their website ↗Open the state record ↗

You reach the facility directly. We are not in the middle of that call, and we are not paid if you move in.

Exterior — not photographed yet

We photograph and film on site ourselves rather than using operator-supplied images. Nothing has been shot here yet, so these are placeholders.

What we found

Novelle Senior Living is a Residential Care Facility for the Elderly (RCFE) located at 3355 Almaden Expressway in San Jose, California, within Santa Clara County. The facility holds license number 435202973 from the California Department of Social Services, with a licensed capacity of 250 beds. The license was first issued on October 13, 2025, giving the facility approximately one year of licensure, and the licensee of record is CP-SRM SAN JOSE LLC/MERRILL GARDENS L.L.C (MGR), with Joyce Welch listed as administrator.

No Trust Score has been calculated for any listing yet, so there is no breakdown to show here. The method is published in advance at how we score, and money has never been part of it.

Common questions

We have not called this facility yet, so none of these is answered here. They are the questions worth asking anyway — each one routinely decides a placement, and none is in any public record.

Is there a secured unit for someone who wanders?not asked yet

We have not confirmed this with them yet. A memory care label on its own does not tell you whether the unit is secured, and it is the difference between safe and not for someone who exit-seeks. Ask them directly, and ask what happens at night.

Is the monthly rate the whole bill, or a starting point?not asked yet

We have not confirmed how they charge. Some homes quote one all-inclusive rate; others quote a base and add care levels or points on top, which is where families are most often surprised. Ask which it is before you compare their number to anyone else’s.

How long do the care staff stay?not asked yet

We have not asked them. No public record holds it, and it is the closest thing to a single predictor of care quality. Ask how long the direct-care staff have been there, and watch whether the answer is specific.

Can a couple stay together if they need different levels of care?not asked yet

We have not confirmed this. Many homes take couples; far fewer can keep a couple together when one needs memory care and the other does not. Worth asking early if it applies to you.

What happens if her savings run out?not asked yet

We have not asked them. This is the question families most often discover too late, and "do you take Medi-Cal" does not answer it — the common reply is yes, but only after two or three years of paying privately. Ask what happens on the day the money runs out, and whether she would have to move.

Can a pet come along?not asked yet

We have not asked. This is a common reason a move falls through late, and it is almost never published. Worth asking before you tour.

What languages do staff speak?not asked yet

We have not asked them. If the person moving in is more comfortable in a language other than English, ask which staff speak it and on which shifts — the answer often differs overnight.

What kind of facility is Novelle Senior Living?

Novelle Senior Living is a Residential Care Facility for the Elderly (RCFE) licensed by the California Department of Social Services. An RCFE is a non-medical facility that provides care and supervision for adults, and its license is regulated by the state. Its current license status is listed as licensed under number 435202973.

How many residents can Novelle Senior Living accommodate?

The facility has a licensed capacity of 250 beds, which is the maximum number of residents it is authorized to serve under its state license. This figure reflects the licensed limit rather than current availability. For information on current openings, contact the facility directly.

Where can I find inspection and license records for this facility?

California RCFE license and inspection records are public and maintained by the Department of Social Services. This facility's record is available at https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/435202973, where the state lists a total of 4 visits on record, with the most recent state visit dated July 16, 2026. Review the public record directly for details and any findings. ---

The state record

License number
435202973
Status
Licensed
Licensed since
October 13, 2025
Licensed capacity
250 residents
Licensee
CP-SRM SAN JOSE LLC/MERRILL GARDENS L.L.C (MGR)
Administrator
Welch, Joyce
Last state visit
July 16, 2026
Complaint visits
0

Every line above comes from the California Department of Social Services. The license number links to their record, not to ours, so you can check us.

Monthly cost

Monthly range
Rates not published
How it was given
This facility does not publish its rates, and we do not estimate them. Ask them directly — most will quote on the phone — or see the cost guide for what similar care costs locally.
Availability
Availability not confirmed
Told to us
never
Verified by us
no — operator-supplied

Cost and availability are whatever the operator told us, and we have not independently verified either. What care costs here.

Nearby, similar

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In this category

All assisted living facilities in Santa Clara County

Reviews

Not yet rated

We haven’t opened reviews on this site yet. The moderation queue exists; the form to submit one does not, and we would rather say that than collect reviews we cannot moderate properly.

When they open, they will be moderated under our review policy — no gating, no fabrication, and no removing a review because a business dislikes it.

Questions

Public questions and answers from the operator are planned and not built. For now the phone number at the top of this page reaches them directly.

How this page was made

Built from the public license record before anyone contacted Novelle Senior Living. Nobody from the business has claimed it yet, so everything here is the state record plus our own reading of it.